Terms of service

Terms of Service

These Terms of Service apply when you visit or make a purchase from the FAROOQ&CO online store. By using our website or placing an order, you agree to these terms and our applicable store policies.

1. Our store

This store is operated by FAROOQ&CO. References to “we,” “us,” and “our” mean FAROOQ&CO. References to “you” mean the person using our website or placing an order.

2. Product information

We aim to describe and display our products accurately. Product colors and appearance may look different depending on your screen and device. Please review the product description, specifications, and price before placing an order.

3. Orders and payment

Placing an order is a request to purchase the selected products. We may contact you to confirm your order or delivery details. An order may be cancelled if a product is unavailable or if we cannot verify the order; we will inform you if this happens.

Available payment methods, including Cash on Delivery where offered, will be shown at checkout. Any delivery or COD charges will be disclosed before you place your order. For COD orders, payment of the checkout total is due to the courier at delivery.

4. Prices and availability

Prices and product availability may change. The price shown at checkout when you place your order will apply to that order, except where a clear pricing or listing error needs to be corrected. If we cannot fulfil an order at the confirmed price, we will contact you about the available options.

5. Shipping and delivery

Shipping destinations, estimated delivery times, charges, and delivery conditions are described in our Shipping Policy. Delivery estimates are not guaranteed and may be affected by courier operations, weather, public holidays, or other circumstances outside our control.

6. Returns and refunds

Returns, exchanges, and refunds are handled according to our Refund and Returns Policy and applicable consumer-protection requirements. Nothing in these Terms removes any rights that cannot legally be excluded.

7. Website use

Please use our website lawfully and do not interfere with its security or operation. You must not use the website to submit false order information, attempt unauthorized access, or distribute harmful code or content.

8. Third-party services and links

Our website may use third-party services or contain links to third-party websites. Those services and websites are governed by their own terms and policies. We are not responsible for third-party content or services that we do not operate.

9. Errors and updates

Website content may occasionally contain errors or outdated information. We may correct errors and update product information or these Terms. Any change to an order already confirmed will be communicated to you where relevant.

10. Liability

To the extent permitted by applicable law, FAROOQ&CO is not responsible for indirect or consequential loss arising from use of the website. These Terms do not exclude liability or consumer rights that cannot legally be excluded or limited.

11. Governing law

These Terms are governed by the laws applicable in Pakistan and the Province of Sindh, subject to any mandatory consumer rights and legal protections that apply to you.

12. Changes to these Terms

We may update these Terms by publishing a revised version on this page. The version available when you place an order applies to that order, subject to applicable law.

13. Contact information

If you have questions about these Terms, contact us:

FAROOQ&CO
House 399/B, Patel Para, Johar Street
Karachi, Pakistan
Phone: +92 322 2126309
Email: contact@farooqandco.shop