Return and Refund Policy

At FAROOQ&CO, we want you to be satisfied with your purchase. Please read this policy before placing an order. By placing an order, you acknowledge these return and refund terms, subject to your rights under applicable law.

Contact Us Before Returning an Item

Please contact us within 7 days of receiving your order before sending anything back. Include your order number, a description of the issue, and clear photos or video if the item is damaged, defective, or incorrect.

Email: contact@farooqandco.shop
Phone: +92 322 2126309

Return Eligibility

To be eligible for a return, an item must be unused, in its original condition, and returned with its original packaging, tags, and accessories. Proof of purchase or an order number is required.

Please do not send an item back before contacting us and receiving return instructions. Returns sent without prior coordination may not be accepted.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery with your order number and clear photos or video. After reviewing the issue, we will explain the available resolution, which may include a replacement, exchange, or refund, as appropriate.

Items Not Eligible for Return

Unless required otherwise by applicable law, we do not accept returns for items that have been used, washed, altered, damaged after delivery, or returned without their original packaging or included parts. This does not limit any rights you may have under applicable consumer-protection law.

Return Shipping

If a return is due to a damaged, defective, or incorrect item, please contact us first so we can review the issue and advise you about return shipping. For other approved returns, the customer is responsible for return shipping costs unless we agree otherwise or applicable law requires otherwise. Original delivery charges are not refundable unless required by law or the return is due to our error.

Cash on Delivery Orders

For Cash on Delivery orders, please contact us to arrange an approved return or refund. We may ask you to provide bank or digital payment details to issue an approved refund. We will not ask for your PIN, password, or one-time verification code.

Refunds

Once an approved return is received and inspected, we will contact you with the outcome. If approved, the refund will be issued using an agreed available payment method. Processing and delivery times may vary depending on the payment provider or bank.

Exchanges

If you need an exchange, contact us first. Exchanges depend on product availability and approval. If the requested item is unavailable, we will discuss another suitable resolution with you.

Order Cancellations

If you want to cancel an order, contact us as soon as possible. We can cancel it if it has not already been processed or shipped. Once an order has shipped, it must follow the return process above.

Return Address

Do not mail a return to our business address unless we have confirmed that address and provided return instructions for your order.

Questions

For questions about returns or refunds, contact contact@farooqandco.shop or call +92 322 2126309.